Frequently Asked Questions About Our Terms & Conditions
No. Our Terms strictly prohibit multi-accounting. If we detect you holding multiple accounts, all of them will be suspended immediately and your balances held pending investigation. Use the same account for all your play on our live tables, slots, and sportsbook.
Verification must be completed within 24 hours of your first deposit via DANA, OVO, GoPay or QRIS. If you miss this deadline, your account is locked and your funds held in escrow. Contact support with your ID and we'll restore access once verified.
Our Terms require your first withdrawal to go to the same payment rail you deposited from — this is a fraud-prevention rule. After your first verified withdrawal, you may request transfers to other DANA, OVO, GoPay or QRIS accounts in future sessions.
Deposits do not expire. However, if your account remains inactive for 365 consecutive days, it enters dormant status and cannot be accessed until you contact support. Your balance is safe but you'll need to re-verify before logging back in.
Account closure is permanent and terminates all access to your lobby and wallet. If you request closure, your remaining balance is transferred to your linked payment method within three business days. Once closed, you cannot reopen that account; you must start fresh.
No. The same Terms & Conditions apply across all devices — desktop browser, mobile app on Android or iOS, and tablet. Your account, balance, and withdrawal history sync instantly across all platforms.
Start with live chat support inside your account lobby and describe the issue in detail. If you're not satisfied, email our compliance team directly and reference the specific clause in our Terms that you believe was breached. Response within 48 hours.
